Sometimes a file you’ve uploaded—or a Block created by an integration—doesn’t appear in your Block Inventory or search results. Here’s how to troubleshoot it.
Reason #1: It’s Still Processing #
New uploads (especially large files or integrations) may take a few minutes to process.
Fix: #
- Wait 1–5 minutes
- Refresh your Block Inventory page
- Check if the file shows a “Processing” tag
For integrations, sync delay could be up to 1 hour depending on the service
Reason #2: It Wasn’t Assigned to a Category or Workspace #
Every Block must have:
- A Block Category (for organization and access)
- One or more Workspaces (for visibility and role filtering)
Fix: #
- Go to Block Management → Block Inventory
- Search or scroll to find the missing file
- Click Edit
- Assign a category and at least one workspace
Reason #3: Filter Is Hiding It #
You might be filtering your inventory by:
- Category
- Workspace
- Uploaded by (user)
- Date range
Fix: #
- Reset all filters using the Clear All Filters button
- Re-sort by “Date Added” to bring recent files to the top
Reason #4: It Was Deleted or Archived #
Only Admins can delete Blocks. If a file is missing entirely:
- Ask your Admin to check deletion logs (feature coming soon)
- Or check your archive view if enabled