Integration Doesn’t Work or Stops Syncing

1 min read

If your connected app (QuickBooks, Google Drive, etc.) isn’t showing data or stopped syncing, here are steps to identify and fix the issue.

Problem: Integration Never Completed Setup #

Sometimes users close the popup or skip steps when connecting.

Fix: #
  • Go to Block Management → Integrations
  • Click on the platform → re-open the setup wizard
  • Make sure you:
    • Log in to the connected app fully
    • Provide the necessary access tokens or API keys
    • Assign Block Category and Workspace

Problem: Integration Was Working, Then Stopped #

This usually means the integration lost access due to:

  • OAuth token expired
  • Password changed on the third-party platform
  • Manual disconnection
Fix: #
  • Visit the Integrations tab
  • Look for warning symbols or status indicators
  • Re-authorize the account or re-connect the integration

Problem: Data Is Not Updating Automatically #

Even if connected, some integrations update on a schedule (daily or hourly).

Fix: #
  • Wait at least 1 hour if the source is QuickBooks, Shopify, or TOAST
  • If it still doesn’t show:
    • Disconnect → reconnect the integration
    • Check your workspace and access assignments

Problem: Integration Data Didn’t Create Any Blocks #

If nothing appears in Block Inventory:

  • You may have skipped category/workspace assignment
  • Or the connected account didn’t contain supported content
Fix: #
  • Go to Integration settings → edit config
  • Ensure required metadata is provided
  • Make sure the account has synced data

Problem: Another User Set It Up, But I Can’t See the Data #

You can only see Integration Blocks if:

  • Your access level includes the correct Block Category
  • You’ve been assigned to the Workspace the integration data belongs to
Fix: #
  • Ask your Admin to review permission scope
  • Request visibility to the data you need

 

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