Problem: I didn’t receive my OTP email #
This is the most common login issue.
Try these steps: #
- Check your spam or promotions folder – OTP emails may be filtered by your provider.
- Wait at least 30 seconds – Email delivery may take a moment.
- Click “Resend code” on the OTP screen – A new code will be sent immediately.
- Verify your email – You may have mistyped your address. Go back and try again.
Tip: OTP codes expire after 5 minutes. Make sure to use them right away.
Problem: I’m stuck in a login loop or it keeps asking for OTP #
If you’re prompted for OTP every time you log in:
- You likely did not check the “Remember this device for 14 days” box.
How to fix it: #
- Log in again and make sure the checkbox is selected
- Use a secure browser with cookies enabled
- Avoid incognito/private browsing if you want to stay logged in
Problem: OTP expired or says “Invalid Code” #
If you enter a code too late or too many times:
- Codes will expire after 5 minutes
- Too many wrong attempts (3x) will lock you out for 3 minutes
Fix: #
- Wait 3 minutes and try again with a new code
- Don’t copy-paste with extra spaces—type manually if needed
Problem: I want to change my email #
Users cannot change login emails on their own for security.
What to do: #
- Contact your Admin or email support@ex-brain.com
- We’ll verify your identity and migrate your access if needed
If All Else Fails #
- Clear your browser cache
- Try using a different browser
- Contact support: support@ex-brain.com
Video Suggestion: 45-sec tutorial walking through OTP entry, resend, and troubleshooting steps